Returns
Get to grips with the Screen Doctor returns
30-Day Money Back Guarantee
No questions, no fuss
We offer a 30-day guarantee across all of our store and repair products. This means you will receive a full refund for any reason providing your item is undamages and in its original packaging.
Lifetime Guarantee
Past the 30 days? You’re in luck!
If you want to make a return after 30 days, don’t worry! Your screen is backed by our lifetime warranty and any faulty screens will be fixed or replaced free of charge
Warranty Policy
A lifetime of protection
Any product that has our Screen Doctor logo warranty sticker is covered for life.
See below for what is covered under our ‘Lifetime Warranty’:
- LCD/OLED defects (dead pixels, bruising, lines, no image)
- Touch issues
- Frame separating
- Home button/3D touch/backlight issues
- Cracked glass causing lines or frame separation
- Internal LCD/OLED damage (glass may not be cracked
- Ripped cables due to improper installation
- Accidental breaks due to improper installation
- OLED burn after 30 days of use
- Touch issues due to compatibility pairing
General Policies
- For returns, exchanges, or warranty enquiries, please complete the returns form before sending any items back.
- All returns are the customer’s responsibility. We are not liable for return shipping costs, courier issues, or items lost/damaged in transit. Tracked postage is strongly recommended.
- Items must be returned undamaged, unused, and in original packaging. Any damaged or used items may be refused.
- Returns are processed within 1 working day of receipt and inspection.
- Refunds are issued for the original item value only within 30 days of purchase. After this period, returns will be eligible for a like-for-like replacement only.