Returns
Get to grips with the Screen Doctor returns
30-Day Money Back Guarantee
No questions, no fuss
We offer a 30-day guarantee across all of our store and repair products. This means you will receive a full refund for any reason providing your item is undamages and in its original packaging.
Lifetime Guarantee
Past the 30 days? You’re in luck!
If you want to make a return after 30 days, don’t worry! Your screen is backed by our lifetime warranty and any faulty screens will be fixed or replaced free of charge
Warranty Policy
A lifetime of protection
Any product that has our Screen Doctor logo warranty sticker is covered for life.
See below for what is covered under our ‘Lifetime Warranty’:
- LCD/OLED defects (dead pixels, bruising, lines, no image)
- Touch issues
- Frame separating
- Home button/3D touch/backlight issues
- Cracked glass causing lines or frame separation
- Internal LCD/OLED damage (glass may not be cracked
- Ripped cables due to improper installation
- Accidental breaks due to improper installation
- OLED burn after 30 days of use
- Touch issues due to compatibility pairing
Please note, because our screens are made using original components they are sometimes met with touch issues such as half touch or dead spot in the centre of the screen. This is is recognised as a compatibility issue.
this is because their is two manufactures who produce the screens LG & Toshiba. All our screens are tested on a universal tester before dispatch, if you are faced with this issue then it is likely you are trying to pair an LG screen in a Toshiba phone. The screen will work in the correct device, we will accept returns providing the screen is in unused condition at the buyers expense.
If the warranty sticker is removed or tampered with for any reason we may not honour the warranty. If the display has clear signs of physical damage (cracked front glass or damage to the LCD/OLED) then warranty is void.
General policies
The important stuff
- For any help regarding returns, exchanges or warranty please fill out the form below
- All returns will be handled by the customer. We do not accept any responsibility for the return of items – this includes cost cost or courier related issues
- All products must be undamaged and in its original packaging – this includes any form of accidental damage.
- We aim to deal with any returns or exchanges within 1 working day of arriving at our office
- All returns will be refunded the full original amount paid minus any shipping costs
- For any warranty or exchanges we will hold the product and post with the next order, unless stated by the customer.